Senior Technical Writer

4223 CA (India)Technologies Private Limited • Full-time • IND-Hyderabad 115 IT Park Area, India • 1d ago

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Job Description:

Senior Technical Writer (ICB-3)

Hyderabad, Telangana, India

Do you enjoy evaluating, and analyzing complex information, and simplifying it for others to understand, especially in the context of automation technologies? Are you passionate about working on a team dedicated to designing great product experiences for cutting-edge automation solutions? Do you want to create, share, teach, learn, and innovate with us as we explore harnessing the power of information to drive product adoption and enablement in the Automation space?

If this sounds exciting, then you're ready to join our Product Experience team in the Agile Operations Division (AOD) of Broadcom Software. We’re seeking a Senior Technical Writer to join our documentation team in Hyderabad, India, specifically focused on our Automation product portfolio, including AI-powered automation, workflow automation, and intelligent analytics.

Our teams value respect, trust, transparency, collaboration, and teamwork, having fun, and giving back to the community. We believe that diversity of thought and backgrounds makes us stronger, our products better, and our customers happier, particularly when tackling the complexities of automation.

What you will accomplish

As a Senior Technical Writer specializing in Automation solutions, you will create content that drives customer adoption and proficiency with our automation products. You will be a key contributor to the team, collaborating and excelling within the team and cross-functionally. In this role, you can expect to:

Design, create, curate, and deliver highly technical content using the processes that ensure accuracy, quality, and adherence to writing standards.
Develop videos and tutorials to improve user and learning experience
Work in cadence with our mature Agile teams, embracing a mindset of rapid learning, experimentation, iteration, and close collaboration.
Seek out and incorporate feedback from end-users, stakeholders, and peers at every stage of the product lifecycle.
Collect, analyze, and share data to improve the customer's experience by improving the quality of a product's content.
Build strong, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and of course, with your writing team colleagues.
Think holistically about the product and its place in our customers' businesses, and have an influential voice in advocating for content to create impact
Review the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.
Develop subject matter expertise in the assigned product area
Contribute towards how-to articles, knowledge base articles, videos, and other collateral content
Synthesize user needs, best practices, business priorities, market directions, engineering constraints, and other contextual information to formulate, articulate, and advocate for design decisions.

Skills & experience

To qualify for this position, you must have:

BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences)
Minimum 5+ years of relevant professional experience
Experience with DITA, and content management systems (preferably AEM), Rally, or Jira.
Experience with Adobe Creative Cloud, Camtasia, or other video development software
Excellent analytical and written communication skills
Excellent leadership and project management skills

To be successful, you will come to this role with solid design skills and a collaborative mindset:

A track record of writing effective content for complex technologies
Enthusiastic and proactive about collaborating with customers, Product Managers, Engineers, UX Designers to understand needs and deliver great content.
Passionate about learning new technologies, new methods, and new skills.
Have a good understanding of Agile teams, practices, and principles.
Experience designing for technical or expert users.
Working efficiently with distributed and diverse teams across multiple geographies and time zones
Ability to quickly learn technical products
Revise and restructure existing content to improve usability.
Perform independent research to understand a product and the needs of customers and stakeholders.
Communicate clearly and effectively with peers, colleagues, customers, and project teams.
Set priorities and escalate issues appropriately.
Proactively identify problems and propose solutions.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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