Description
Are you an organized, friendly, and detail-oriented professional looking to make a meaningful impact in the healthcare industry? We're seeking a motivated Front Desk Coordinator to join our dynamic team! This role combines administrative expertise with exceptional customer service to ensure patients have a seamless experience from start to finish.
Key Responsibilities
As the Front Desk Coordinator, you will be responsible for:
Professionally handling multi-line phone systems to answer inquiries, direct calls, and take detailed messages.
Managing patient scheduling, appointment reminders, and check-ins.
Greeting patients warmly and ensuring a welcoming atmosphere.
Verifying insurance information accurately and addressing any discrepancies.
Processing patient co-pays and reminding patients of outstanding balances.
Scanning, faxing, and organizing medical and administrative documents.
Required Skills & Qualifications
Bilingual: Must be fluent in Spanish, Portuguese and Creole to effectively communicate with our diverse patient base.
Proven experience in customer service, administrative support, or a similar role in a healthcare setting is preferred.
Familiarity with healthcare scheduling software (e.g., ERP or CRM systems) and Microsoft Office Suite (Microsoft 365).
Ability to multi-task, prioritize assignments, and maintain professionalism under pressure.
Strong interpersonal and communication skills with attention to detail.
Responsibilities:
Efficiently manage incoming calls via a multi-line telephone system.
Schedule appointments and send reminders to clients.
Welcome visitors, ensuring a detail-oriented and welcoming environment.
Register visitors and patients upon arrival.
Verify insurance coverage and process co-pays.
Monitor any outstanding balances and inform clients accordingly.
Ensure all documents are accurately scanned and faxed as needed.
Keep organized files and records.
Utilize Microsoft Excel, Microsoft Word, and Microsoft Outlook to manage data and communications.
Use Spanish language skills for translation and communication with Spanish-speaking clients.
Apply basic office skills to ensure smooth day-to-day operations.
Requirements - Minimum of 2 years experience as a Front Desk Coordinator or similar role
Proficiency in Administrative Assistance tasks
Experience in Answering Multi-Line Phone System
Strong Customer Service skills
Proficiency in Data Entry tasks
Excellent Interpersonal Skills
Proficient in Microsoft Excel, Outlook, and Word
Experience in Organizing Files
Fluency in Spanish Language is a plus
Experience in operating Fax machines
Possesses Basic Office Skills
Ability to Verify Insurance details accurately
Experience in making Reminder Calls to clients or patients
Proficient in Checking Patients' details and records
Experience in Check-In procedures
Ability to Schedule Appointments effectively
Experience in managing Scheduled Appointments
Proficient in handling Patient Appointments
Experience in handling Copays
Ability to perform Spanish Translation, if required. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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