Description We are offering a contract to permanent employment opportunity for a Service Coordinator in Orlando, Florida. This role is primarily focused on customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office within the HVAC industry.
Responsibilities: - Coordinate scheduling and dispatching of Technicians for jobs including startups/repairs, warranty, and maintenance. - Handle customer inquiries and forward technical questions to the appropriate resource. - Track time and attendance for Technicians. - Maintain communication with customers regarding scheduling for the startup and follow-up on jobs in progress/completed. - Oversee the invoicing and billing processes for customers. - Carry out local office AP/AR functions and follow up with customers to ensure payment receipt. - Coordinate warranty administration process and order parts while tracking shipments. - Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes. - Maintain OSHA logs and answer telephones while maintaining detail oriented and courteous customer contact. - Organize and coordinate inventory process. - Assist new permanent employees in the completion of their paperwork and gather local prevailing wage rate. - Provide initial notification of Workers Compensation claims to insurance carrier and maintain office equipment (copier, telephone, fax, etc.). Requirements - Must possess strong skills in Customer Service, demonstrating the ability to address and resolve customer inquiries and complaints effectively.
Requires experience in Administrative Assistance, including managing schedules, coordinating meetings, and handling office tasks.
Should possess abilities in Administrative Oversight, including monitoring and managing operational procedures.
Must be able to Assist Customers by providing information, answering questions, and resolving any issues or concerns they may have.
Should be able to multitask, managing multiple requests and tasks simultaneously while maintaining attention to detail.
Communication skills are essential for interacting effectively with clients and team members.
Problem-solving skills are necessary to identify and resolve issues in a timely and efficient manner.
Requires the ability to work in a fast-paced environment and adapt to changing needs and priorities.
Must demonstrate a high level of professionalism and maintain confidentiality when handling sensitive information.
Computer proficiency, particularly in Microsoft Office Suite and customer relationship management software, is required.
Should have the ability to work independently, demonstrating initiative and self-direction. TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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