Job Description
Summary of the Job:
The primary purpose of this position is to support daily operations of the PV Department, specifically in the areas of processing compensation requests and lab reports. This position is an administrative role for the PV Department and involves data entry and payment processing, supporting the Technician and Veterinarian Teams in responding to customer inquiries and ensuring proper case documentation. It also involves triaging voicemail, telephone calls, faxes, written correspondence and e-mails as needed to ensure routing to the appropriate personnel.
Essential Accountabilities:
Key responsibilities may include, but are not limited to:
Provide ancillary complaint support, such as complaint correspondence, payment requests, and case documentation updates.
Initiate vendor add/change requests (including any necessary investigation that may be needed) to process payment requests.
Submit payment requests for successful & timely processing of reimbursement checks to owners and clinics within specified timelines.
Monitor check processing status to identify and resolve issues that may result in delayed payments.
Investigate and promptly resolve inquiries regarding payment requests within specified timelines.
Collaborate cross-functionally with Account Payable colleagues to investigation issues, respond to inquiries, implement process improvements, etc.
Update PV Team guidance resource documents to reflect current practices and provide helpful resources for reimbursement processing.
Monitor and distribute daily diagnostic lab test results or other complaint data to veterinary clinics and respective case owners. This may involve troubleshooting and ensuring proper documentation of lab results.
Resolve both internal and external customer inquiries quickly to exceed customer expectations.
Participate in team meetings and support departmental projects as needed.
Departmental Support:
Provide support for pharmacovigilance programs.
Process and pay 3rd party invoices as needed.
Provide administrative support for PV Department including but not limited to ordering supplies, supporting on-boarding of new hires, updating and maintaining departmental training records, scheduling meetings, maintaining department schedules, etc.
Triage voicemail, telephone calls, faxes, written correspondences and e-mails from veterinarians, pet owners, our company's Animal Health's sales representatives and distributor sales representatives as needed and forward or transfer to the appropriate departmental member to handle.
Required Education:
High School Diploma/GED or equivalent required.
Associate or bachelor's degree preferred.
Required Skills/Abilities:
Advanced computer skills and proficiency in all MS applications, particularly Excel. Must have the ability to quickly learn new platforms as needed.
Advanced data entry skills, including but not limited to, fast typing, ability to manage large data sets and care and attention to detail.
Must have good communication skills, both verbal and written to effectively interact with business leaders and internal/external clients to maintain workflow.
Demonstrated success working in a fast-paced work environment with multiple responsibilities and deadlines.
Customer-service experience. Must be motivated to solve customer's problems quickly to meet or exceed expectations.
Demonstrated strengths in working both independently and collaboratively supporting team members.
Preferred Skills/Abilities:
Experience or basic understanding of SAP-Atlas
2+ years in a position providing administrative/operational support for a department
Basic understanding of scientific terminology and process flow preferred
Experience assisting PV Technicians with customer concerns within the veterinary industry
MSJR
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Remote
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
04/12/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R344783
