Job Title: Contact Center Sales Inbound/Outbound IIJob Description
We are seeking 15 phone agents to handle outbound prospective customer leads through our dialer system. The primary role is to screen prospective customers to determine their interest in speaking with a licensed agent, either to review an existing quote or to provide a new quote. Interested customers will be transferred via warm transfer to our licensed agents. The transfer rate and bind rate on the transferred leads will be monitored to ensure the quality of the screening and transferred leads.
Responsibilities
Handle outbound prospective customer leads through the dialer system.
Screen prospective customers for interest in speaking with a licensed agent.
Transfer interested customers via warm transfer to licensed agents.
Monitor transfer rates and bind rates on transferred leads to ensure quality.
Provide excellent written and interpersonal communication.
Manage time effectively to handle customer service and sales calls.
Essential Skills
1-2 years of experience in a call center or similar role.
Excellent written and interpersonal communication skills.
Effective time management skills.
Customer service and/or sales phone experience.
Satisfactory computer and typing skills.
Must have a PC.
High School Diploma.
Additional Skills & Qualifications
Positive attitude.
Good communication skills.
Willingness to help peers.
Insurance experience is a plus.
Work Environment
This is a fully remote position. Candidates must have an appropriate place to work that is free of distractions. The schedule includes different shifts that fall between Monday to Friday 7am to 7pm CST and Tuesday to Saturday 9am-5pm CST. A 40-hour workweek is required once assigned. If interested in working Saturdays, candidates will have Sunday off and can choose any other weekday off during the week. If candidates prefer a traditional workweek, the core hours needed are 9:00am-5:30pm CST. Please notate which hours/shifts you are available for.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 11, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
