This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13225908
Wheatland Electric Cooperative, Inc. is a member owned electrical
distribution cooperative dedicated to\"Delivering Energy for
Life\"to our communities in western and central Kansas. We have an
opening for a Consumer Services Representative I. This job is located in
our Great Bend, Kansas office. Our employees are welcoming and committed
to your success and to the success of the department. You will be
empowered and exposed to situations that will utilize your member
service and communication experience and knowledge of cash handling,
account maintenance, and new service setup. You\'ll have learning
opportunities in multiple aspects of cooperative member service and
account set-up and maintenance.
Opportunities:
Work on different aspects of utility account maintenance and
support.
Provide support to achieve the lowest cost, most reliable, and
environmentally efficient electricity distribution.
Enjoy the friendly, hometown atmosphere and give back to your
community.
Be part of a team who is dedicated, inviting, and knowledgeable.
Receive outstanding benefits including a company funded pension and
401(k) match, low health insurance premiums, paid vacation, sick,
and holiday time, company paid group term life and accidental death
and dismemberment insurance, company paid long term disability
insurance, employee assistance program, and a continuing education
program.
Gain experience in an electric utility to further your career,
including technical and soft skills.
Summary:Responsible for managing Cooperative member accounts in a
professional and timely manner. Efficiently and accurately process cash
receipts, changes to service, manage member accounts and maintain
individual cash drawers. Responsible for accurately adding new service
and equipment into software as installed. Audits member accounts for
billing accuracy. Determines needs of members and general public
visiting Cooperative offices; escorts or directs to the proper person or
department for desired information and/or assistance. To demonstrate to
members, co-workers, and the general public a positive member-service
experience when handling telephone traffic and personal visits to the
Cooperative.
Top Qualifications:
High school diploma or equivalent
Knowledgeable in Word, Excel, Outlook and PowerPoint.
Knowledge of principles and processes for providing exceptional
member service. Ability to resolve complex and sensitive member
service problems while remaining calm and professional during member
contacts that can be high stress and verbally abusive.
Able to communicate effectively in writing and verbally. Able to
listen and interpret what individuals are asking/telling you.
Able to maintain confidential Cooperative and employee information.
Able to research complex and sensitive member service problems
through research and investigation of work papers, and discussions
with member to find solutions that best benefits the member within
Cooperative guidelines.
Able to independently search out learning opportunities to expand
and update consumer service knowledge.
Able to evaluate a posed question or problem and make competent
decisions within a reasonable amount of time.
Able to keep files, schedules, and projects organized.
Detail Oriented.
Refer to the Job Description for a complete list of qualifications and
essential functions**.
Wheatland is an Equal Opportunity Employer**
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For more information, or to apply now, you must go to the website below.
Please DO NOT email your resume to us as we only accept applications
through our website.\
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https://weci.applicantpro.com/jobs/3699385-1034301.html{target="_blank"
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