Ensure Scott County CDA effectively supports residents in attaining affordable housing by delivering rental assistance housing programs and services that are compliant and aligned with CDA s core values and client service standards. Essential Functions Lead, manage and hold accountable the Rental Assistance Housing team and align their work with Scott County CDA priorities. Build team culture aligned with CDA core values. Provide team with clear expectations and hold them accountable to those expectations. Align and provide resources including coaching, training and back-up support as needed to achieve team goals. Oversee the effective and compliant management and administration of rental assistance housing programs and cases. Provide timely and accurate monitoring, evaluation, and reporting of program utilization and outcomes. Effectively analyze program and financial data to make and/or recommend program, policy and practice changes to enhance outcomes and achieve strategic priorities. Ensure overall program and case compliance with CDA, Federal, State and local requirements. Ensure the delivery of excellent client service practices that are responsive, considerate, respect confidentiality, and compliant with fair housing practices across all rental assistance programs. Actively seek ongoing participant, landlord, and partner feedback and use feedback to improve client service practices. Oversee client grievance and special accommodation procedures and decisions. Ensure the timely and compliant management and administration of wait lists, vouchers, and property owner/landlord housing assistance contracts. Oversee and monitor rental assistance-related informal hearings and court process and procedures, inspections, re-inspections, and abatement processes. Manage the request for proposal process for identifying and contracting with independent inspectors and hearing officers. Collaborate with the Finance Department to reconcile financial reports related to rental assistance payments to landlords and clients, other housing authority fees, and inactive and active client debt. Oversee the administration of rental assistance repayment agreements and debt collection procedures. Proactively seek out, build and lead collaborative, strategic partnerships with community stakeholders to identify, engage, equip, and retain property owners/landlords to effectively participate in rental assistance programs and ensure quality, safe and affordable housing in Scott County.
