Job Summary
The Front Desk Coordinator is responsible for providing outstanding customer service with a positive attitude and a smile in a high-volume, fast -paced environment; managing incoming telephone calls, corporate inquiries, visitor traffic and team administrative duties. This position is critical to the high level of customer service that Nexus provides to all. This individual is the first person that any client or applicant will interact with. This position is responsible for providing the front face for Nexus as an organization.
Essential Job Functions
Provide initial point of contact for Nexus in a professional, cordial and efficient manner
Manage high-volume communications traffic via multi-line phone system and email
Manage high volume visitor traffic and deliveries in accordance with security guidelines
Greets visitors in a prompt, courteous, and professional manner
Accurately direct calls / messages to the appropriate person
Maintain visitor registration check in process and visitor badges
Administrative projects including communications, booking meetings, organizing information, filing and other administrative assistant projects
Be a go to source of knowledge, information and assistance for Nexus Team Members in pointing them to the appropriate person within the company
Maintain confidentiality of sensitive information
Update, maintain contacts and additional online lists
Prepare, stock and set up meeting rooms, including food and drink orders, arrangements and services
Clean and straighten meeting rooms after events
Manage incoming and outgoing mail and deliveries
Ensure that reception area is clean and neat
Supports Nexus Intake and Fulfillment operations
Supports Human Resources as requested
Provides clerical and other duties as requested
Maintain image of company by example
Perform other duties as assigned
Knowledge and Abilities Requirements:
Ability to use Microsoft products; Word, Excel, PowerPoint, Outlook
Basic office equipment experience preferred (copier, fax, shipping and receiving tools)
Written and verbal communication skills with a demonstrated ability to deliver excellent customer service
Ability to multi-task and quickly adapt in a fast paced environment
Strong organizational skills
Attention to detail
Education and Experience:
High school diploma or equivalent
3-5 years directly related experience as a receptionist in a professional setting
License and Certification: None
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