Be part of a growing, successful company in an exciting and challenging
field. Border States is 100% employee-owned, which means you're
empowered to make decisions, find solutions and receive rewards for your
hard work.
This position will be located in: Greeley, CO
Job Summary
Supports the day-to-day operations of the Customer Service Team in promoting
sales, obtaining orders and providing service to our customers. Obtains
orders, provides customers timely follow-up on technical inquiries,
maintains reports, actively participate in the marketing and sale of Border
States' products and services, resolves customer billing problems, and
provides input on product evaluations, code descriptions, inventory
management, and pricing development.
Responsibilities
Essential Functions
Works closely with Border States' sales and marketing staff to meet and
exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales and service
functions including order entry, expediting, pricing, returns,
coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed
necessary on a consistent basis.
Actively participates in the marketing and sale of Border States' products
and services.
Consistently provides responsive, quality service to meet and exceed
customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding
pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve
customer-billing problems resulting from errors in pricing, shipping,
delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations,
code descriptions, inventory management, pricing development, and other
related functions.
Non-essential Functions
Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers
within company profit objectives and guidelines.
Qualifications
Minimum of a two-year business/trade degree preferred or the equivalent in
work experience.
Minimum of two years of prior customer service, city desk or sales
experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years
of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office
(Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
Excellent customer service skills include being competent, accurate,
responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and
customer service skills are preferred
Ability to effectively plan and organize.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100%
Lift from Waist:
EOE AA M/F/VET/DISABILITY
