Nature of Work: The Child Support Enforcement Aide is responsible for maintaining child support cases to ensure court order compliance which helps clients achieve self-sufficiency and recoups public assistance funds expended by federal, state and county agencies. Communicates with: Internally HHS staff. Externally Public. Supervision: N/A Essential Work Functions: Manages ongoing cases for compliance with court orders and completes actions for administrative enforcement, including but not limited to driver s license suspension, financial account levies, credit bureau, and occupational licenses. Determines whether case is eligible for legal enforcement action. Drafts necessary legal documents and complete financial reconciliation of charging, interest, and payments to ensure balance accuracy. Initiates and responds to inquiries with attorneys, law enforcement, probation officers, other states workers, other county staff, employers, clients, financial workers, social workers, employers, etc. Analyzes accounts by calculating support due, support paid, reviews payments to ensure that balances due and billing information are correct. Assists in implementing program changes as mandated by the legislature and Department of Human Services. Completing federal, state and county mandated training. Interviews applicants to obtain information in completing the necessary paperwork to open and maintain child support cases. Investigates the identity, location, and financial status of both parties by researching relevant databases, making telephone and written inquiries to individuals and agencies, and reviewing relevant case files. Schedule and perform genetic testing to assist in establishing paternity for child support and child protection. Research corroborating databases to verify and obtain current drivers' license, wage match, address and employer information for the custodial and non-custodial parents, research public assistance status, Social Security information and any related child support case information. Provides quality customer service to internal and external customers. Other Work Functions Performs related work as required. Aids in training new staff.