Summary of Job Duties and Responsibilities:
Provides support and assistance to the department. Knowledgeable of departmental and University policies and procedures and possess the ability to work with other University departments and external entities.
Provide knowledge of departmental and university policies and procedures to parents, students, and other offices on campus through phone calls and emails.
Assist in daily monitoring of housing emails to students, parents, and internal and external entities.
Reviews withdrawals and communicate with hall, student, Bursar's and Registrar's Office.
Processes cancellation paperwork and communication.
Daily reconciliation of billing on student accounts (over seven million dollars in charges).
Serve as a liaison with Student Disability Services on room accommodations.
Filing accommodation paperwork
Preparing monthly reports on occupancy for internal and Auxiliary Services Office.
Assist in the process check-out paperwork through out the year and opening and closing.
Assist with summer and closing billing.
Inputs all closing damages on student accounts and assist the Associate Director with reviewing the charges are accurate with documentation.
Maintaining departmental record and files.
Determining priorities of work to be done.
Leads communication with Greek Coordinator and Education Abroad on semester exemptions.
Uses Housing Management system to:
Assisting with assignments and moves for the residence halls
Sending out email communication to students in the halls
Assisting with individual charges
Process and complete moves during the semester and reconciling billing are accurate with the proration of charges.
Updating accommodation information within the housing management system
Updates room configurations for accuracy of billing for fall and spring semester.
Reviewing documents and mass communication for students in the halls.
Assisting in paperwork for move ins and move outs.
Working with the other housing staff to assist with larger procedures when needed.
Work with student office staff with questions and assigning projects when needed.
Includes potential overtime during move in and move out days.
Other duties as assigned.
Minimum Education Requirements:
Two years of college credit.
Minimum Experience and Skill Requirements:
Four years of upper-level office experience in a business, government, or industrial setting. Additional college education and related experience may be exchanged year-for-year to meet qualifications.
Alertness, initiative, attention to accuracy, memory for oral and written directions or details.
Must possess excellent typing, office procedure, organization, interpersonal, and communication skills.
Proficient in computer skills and software programs utilized in the department.
Excellent communication and interpersonal skills.
Ability to work with details; must have a pleasant, proactive personality and ability to handle demanding situations.
Keyboarding, office management and procedures, word processing, database management, filing, and bookkeeping as required.
Working with management systems, working knowledge of excel and google sheets.
Hourly Rate: $15.63 (Additional pay dependent upon qualifications)
Work Hours:
Normal working hours.
Work Location: Murray, KY
