Front Desk Manager
Responsibilities:
Responsible for leading and assisting with the successful completion of daily shift requirements of the Front desk areas include Bell/Door, Staff, Switchboard, and Guest Services. The Front Desk Manager strives to ensure guest and employee satisfaction and work within the operating budget. The Front Desk Manager will also assist in completing financial and administrative responsibilities.
Core work activities:
Serves as a role model to demonstrate appropriate behaviors;
Understands employee positions well enough to perform duties in the absence of a team member;
Handles employee questions and concerns;
Supports daily Front Desk shift operations, including scheduling, training, orientation in collaboration with the HR Manager;
Supports daily operations, ensuring the quality, standards, and meeting the expectations of guests on a daily basis;
Develops specific goals and plans to prioritize, organize, and accomplish the work of the Front Desk efficiently and within the values of the hotel;
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results;
Strives to improve service performance;
Observes staffing levels to ensure that guest service, operational needs, and financial objectives are met;
Supports training of staff on adherence to all credit policies and procedures to reduce confusion;
Supports same day selling procedures to maximize room revenue and property occupancy;
Interacts with guests to obtain feedback on quality and service levels.
Ensures employees have the proper supplies and uniforms;
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preference and aid in problem resolution.
Provides guidance and direction to team members, including setting performance standards and monitoring performance;
Participates in the employee performance review process
Qualifications:
Minimum 2 years experience as a manager/supervisor.
Experience working in guest services, front desk, or related professional area highly preferred.
Salary range: $25-$32/hour
To Apply: email resume to info@staffing101group.com, indicating in subject line "NYS DOL ref. Frontdesk Manager"
