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At Vertiv, we design, manufacture, and service the mission-critical
infrastructure technologies for vital applications in data centers,
communication networks and commercial and industrial environments. We
are the trusted Service Provider for 70%+ of Fortune 500 companies,
including industry-leading data centers and providers of colocation and
cloud service.
Why Vertiv is the best company for Field Service professionals:
Vertiv is an industry leader in Technology and Services with a
best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience
in this industry and many others
Tremendous focus is placed on employee technical and leadership
development
Technical Training takes place in our state of the art Training
Academy or Regional Training Center with a strong focus on
immersive, hands-on learning
Competitive benefits include: Company vehicle, smartphone, laptop,
personal protective equipment (PPE), other tools-of-the-trade, 401k,
Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision &
Dental & more
Abundant technical resources including 24/7 Technical/Factory
Support and technical online libraries of product documentation,
work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
An employer-of-choice for Veterans with technical backgrounds
The Customer Engineer (CE) is responsible for installation,
commissioning, scheduled and emergency service on Small to Large UPS,
Power Distribution Units and other Power Products, & Battery system
products (2-120KVA) serviced by Vertiv, commensurate with appropriate
classroom and on-the-job training. The Customer Engineer is required to
establish, promote and maintain excellent rapport and collaboration with
all customers, co-workers, sales representatives and others as
appropriate.
RESPONSIBILITIES:
ROLE
Perform service tasks as assigned and as per company policies and
procedures
Capable of working under direct supervision or independently based
upon training completion
Render on-site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field
Change Notices, and Service Tips[CS1]
SAFETY
Operate in a safe manner in accordance with published safety
guidelines
Maintain and operate company vehicle in accordance with local laws
and company policy
Must wear appropriate PPE as per company guidelines and accordance
with job duties
Adhere to work hours policy guidelines - \"14 hours rule\"
Complete required Vertiv safety training assignments on time.
Adhere to on-site Customer safety requirements when applicable.
Report all work-related accidents or injuries within 24 hours to the
appropriate personnel.
ADMINISTRATION
Complete accurate and timely administrative tasks (i.e. Timecards,
expense report, mileage reports, Service Request task closure,
service reports) per company guidelines[CS2]
Maintain individual inventory and perform cycle counts in accordance
with company policy
Maintain company property (company vehicle, credit cards, PPE, test
equipment, laptop, etc.) per company policies
CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external
customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to
the customer and local officeupon completion of each assignment
Strive to provide all customers a \"first time fix\" for their
equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and
timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and
procedures
Maintain proper and adequate level of internal communications
QUALIFICATIONS
Experience (one or more of the following)
ASEET or AMEET, or progress towards, is preferred
4+ years military experience in a related technical field
2+ years of relevant industry
