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**Job Title: Program Administrator - Audi Authorized & VW Certified
Collision Programs (Remote)
Job Overview:**
We are seeking a highly motivated and organized Program
Administrator to oversee and manage the Audi Authorized and VW
Certified Collision Programs. This is a remote position, offering
flexibility to work during normal business hours (40 hours per week),
with some flex time as needed. This role is open to candidates in all
time zones.
The Program Administrator will play a key role in ensuring the effective
administration of the Audi and VW Collision Programs, ensuring repair
facilities are in compliance with established guidelines and processes.
Additionally, you will contribute to the growth of the program by
updating and refining its administration to support the expanding
network of shops.
You will receive daily direction from both the Audi Program Manager
and the Collision Program Manager, with formal line reporting to the
Collision Program Manager.
Time Commitment Required:
3-year commitment
Key Responsibilities:
Program Administration: Oversee and manage the Audi Authorized
and VW Certified Collision Programs, ensuring facilities meet
program standards and stay compliant with established processes.
Point of Contact: Serve as the primary contact for Collision
Centers going through the authorization process, holding them
accountable for meeting deadlines and milestones.
Coordinate with Stakeholders: Act as a liaison between OEMs,
dealerships, repair centers, and third-party suppliers to ensure
smooth coordination and progress throughout the certification
process.
Program Evolution: Update and improve program materials and
tools as the network grows, ensuring alignment with evolving
business needs. Key documents include:
Equipment and Tooling Self-Assessments
Network and Audit Reports
Process Flow Charts and Service Process Guides
Vehicle Tracker and Tow Notifications
Learning Management Systems for instructor-led courses
Continuous Improvement: Identify and implement improvements to
the program, ensuring it remains responsive to the needs of
stakeholders and supports the growing network.
Tracking & Reporting: Produce and distribute tracking and status
reports to stakeholders, keeping them informed of progress, issues,
and accomplishments.
Budget & Purchasing: Manage the department\'s budget, track
expenses, and initiate purchasing through the internal system. Use
business analytics tools like the Collision Repair Network (CRN)
Dashboard to track and interpret trends.
Trainer Support: Assist in coordinating Audi Certified
Trainers\' schedules, ensuring training materials and courses are up
to date and organized.
Required Skills & Experience:
Business Analytics: Strong analytical skills with the ability to
interpret data and drive program improvements.
Project Management: Proven experience managing programs or
projects, ideally in a cross-functional or matrix organization,
ensuring milestones and objectives are met.
Automotive Experience: A strong understanding of the automotive
retail or collision repair industry is preferred.
Attention to Detail: A high level of attention to detail with
the ability to manage multiple tasks simultaneously and prioritize
effectively.
Customer Focus: Excellent customer service skills with the
ability to support and manage relationships with OEMs, dealers, and
repair centers.
Communication Skills: Superior written and verbal communication
skills, with the ability to create clear reports and deliver
professional presentations.
Technical Proficiency: Advanced skills in Microsoft Word, Excel,
Tableau, PowerPoint, InDesign, and other web-based applications.
Ability to build impactful PowerPoint presentations.
Organizational Skills: Highly organized with the ability to
manage multiple projects and deadlines, ensuring timely completion
of all tasks.
Education & Qualifications:
Bachelor\'s degree in Marketing, Business Management, or a
related field, or equivalent work experience is preferred.
2+ years of experience in program administration, project
management, or a similar role.
Why You Should Apply:
Remote Flexibility: Enjoy the flexibility of working remotely, with
the ability to manage your schedule within normal business hours.
Career Growth: Contribute to the deve
