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Job Description:
Job Overview
The Application Support Engineer is responsible for providing support to all applications used by semiconductor business units of Broadcom and applications that support manufacturing. This role involves troubleshooting, documenting issues, and collaborating with development teams & Infrastructure to enhance application performance ensuring that applications function effectively and meet business needs.
Typical Duties and Responsibilities
Provide support to multiple applications used by Semiconductor divisions and Fabs
Monitor application performance and resolve any issues promptly working with the managed services team
Conduct regular system checks and performance assessments to identify areas of improvements in terms of functionality & performance.
Provide Technical Support - Offer technical support to end-users via phone, email, or chat. Document technical issues, workarounds, and resolutions in a knowledge base.
Collaborate with Development Teams - Work closely with software developers to identify and implement improvements. Assist in the testing and deployment of new application features.
User Training and Documentation - Conduct user training and create user manuals to enhance application usability. Document processes, procedures, and solutions to build a knowledge base for future reference.
Coordinate with Other Departments - Coordinate with IT and other departments to manage application updates and maintenance schedules. Gather and analyze user feedback to drive continuous improvement of application features and user experience.
Maintain Software Licenses - Maintain inventory of software licenses and ensure compliance with licensing agreements.
Qualifications / Skills
8+ years of experience in the areas of IT Applications and support
BS degree in Information Systems / Computer Science.
Technical Skills - Proficiency in Java, Python, shell scripting, SQL and familiarity with database management systems (MSSQL, Oracle, MySQL).
Knowledge of Tomcat / IIS/ Ngnix and other middleware technologies
Knowledge of application support tools, techniques and methodologies.
Knowledge of applications used in semiconductor design & manufacturing, testers, yield analysis management is a plus
Must be familiar with on prem / outsourced semiconductor manufacturing and working with contract manufacturers, packaging/probe houses
Communication Skills - Excellent communication and interpersonal skills. Ability to interact effectively with end-users and other teams.
Problem-Solving Skills - Strong analytical and troubleshooting skills. Ability to conduct root cause analysis and implement solutions- Technical knowledge in Windows & Linux environments current and legacy (Fab environment has many old devices running older OS versions)
Strong Technical knowledge in Unix/Linux server technologies and administration (Red hat /OEL/Rocky). Exposure to all the industry standard Linux operating systems is a plus.
Understanding of Anti-Virus software/protocols
Troubleshoot such as application crashes, slow response times, and configuration errors. Provide level 3 support to resolve complex problems and ensure minimal downtime. Collaborate with other IT teams, such as Network, Linux and Application Development, to address issues that span multiple areas.
Must be proficient in monitoring concepts and framework
Knowledge of networking and other OS technologies is a plus
Must be willing to support global workforce with Fabs in US and Asia
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $84,000 - $135,000.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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