Our mission: to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

This is a full-time role that offers the flexibility of hybrid or fully remote work for the right candidate. The Billing Coordinator will report to the AR Team Lead and assist with the preparation and generation of accurate invoices, ensure compliance with billing agreements, and support customer collections efforts. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will have a background in finance or accounting, with proficiency in Excel and familiarity with systems like Netsuite and Salesforce.

What you'll be doing:

Assist in the preparation and generation of accurate and timely invoices.
Review contracts and billing agreements to ensure accurate customer data.
Collaborate with internal teams to obtain necessary information for customer billing requirements.
Address customer inquiries and resolve billing discrepancies.
Assist with data entry and record-keeping of financial transactions.
Support senior billing staff with administrative and billing tasks, as needed.
Ensure compliance with company policies and industry standards.
Monitor overdue accounts and collaborate with internal and external parties to ensure timely collections of outstanding invoices.
Work closely with the Accounting team to ensure customers' accounts are properly updated and reconciled.

What success looks like in this role:

Timely and accurate invoice processing to achieve a DSO (day sales outstanding) of 58 days or less.
Minimize errors resulting in credit memos, reissues, or disputes to help achieve a 99% invoicing accuracy rate.
Ensure 100% of tickets are resolved within the Service Level Agreement (SLA) period.
Complete all billing-related tasks by Day 5 of the close period.

What we expect from you:

Bachelor's degree is required, in finance, accounting, or a related field.
1-2 years of experience in billing, accounting, or finance roles preferred, but entry-level candidates with relevant skills are encouraged to apply.
Proficiency in Microsoft Excel.
Salesforce experience is preferred.
Familiarity with Netsuite is a plus.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a team environment.

The target base salary range for this position is $51,200 - $64,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health:Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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Billing Coordinator