DESCRIPTION OF WORK: Under direct supervision, the Senior Administrative Clerk provides highly skilled clerical support to the Planning Department This is a front facing position that assists with all administrative processes related to customer service, record keeping and file maintenance, data processing, reporting, and other critical functions required in the support of departmental information. ESSENTIAL JOB FUNCTIONS: (The following statements are illustrative of the essential functions of the job and do not include other nonessential or auxiliary duties that may be required. The City of Manitou Springs retains the right to modify or change the duties or essential functions of the job at any time.):

Perform a variety of high level administrative and professional functions for the Planning Department; answer department phone, transcribe minutes, prepare meeting packets, filing, draft invoices, order supplies, scanning, copying and maintaining both paper and electronic files. May also perform various duties for other departments on an as-needed basis.

Answer questions and provide information to the public and respond to requests for information from other departments, agencies, and the public.

Provide basic property information and interpret the zoning, development, and historic preservation codes.

Receive, review, and issue various permits and licenses such as property improvement permits and sign permits; evaluate license application to ensure completion.

Assist in preparation for Planning Commission, Housing Advisory Board, and Historic Preservation Commission and other boards and commissions as needed. Assists with public notices for these boards as well as prepare minutes of the recorded meetings.

Prepare written reports and correspondence, maintain a variety of databases, records, and files, and support the maintenance and updating of planning and permitting databases.

Design and develop general correspondence, memos, reports, and presentations; develop, manage, and publish advertisements.

Accept information and mail on behalf of the Planning Department; coordinate calendars and set appointments.

Perform all other work as needed or assigned. EDUCATION AND EXPERIENCE:

A high school diploma or GED.

Two-year degree in public administration, human resources, or a related field is preferred.

A combination of experience and/or education may be substituted for the two-year degree educational preference.

Some experience in a public sector role desirable.

KNOWLEDGE AND SKILLS:

An understanding of land use planning, zoning, development review and the functions of municipal government.

General math abilities to compute sums, averages, ratios, products, and quotients.

Ability to meet deadlines and manage multiple projects at once.

Ability to function in a fast paced, multi-disciplinary setting and work independently with limited supervision.

Ability to consistently give exceptional customer service.

Ability to work and communicate clearly and effectively both verbally and in writing with city officials, co-workers, applicants, outside agencies, and the public.

Ability to establish and maintain effective working relationships with fellow employees, superiors, outside agencies, and members of the public.

Proficiency with general office machines, computers, and software programs such as Word, Excel, Access, electronic work order tracking and other web-based applications.

General knowledge of office, records management, and office correspondence.

Ability to analyze situations and adopt an effective and reasonable course of action giving due regard to the regulations and circumstances of each situation independently and critically.

Ability to work with the public and effectively handle various personality @types and situations.

Ability to appropriately assess and resolve conflicts and problems that may arise.

City Of Manitou Springs

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