Principal Project Manager: Design Manager (Retail Design - Cafes)

Capital One’s Retail Design Team is looking for a creative and innovative thinker with strong problem solving skills. In this position, you will be responsible for the design and management of projects and initiatives, from concept to execution, focusing on the delivery of Capital One Cafes.

Capital One is designing the next generation of financial spaces for our customers. Our Cafes are geared toward creating spaces for our customers to experience the brand in a low pressure environment, while providing support to our customers when they need us most, with a focus on hospitality and retail presence. In this exciting role you will work closely with key stakeholders to deliver results that will have a direct impact on Capital One’s physical presence in the retail marketplace.

We are looking for candidates who want to join an ambitious, innovative, and customer-obsessed program. You will be joining a dynamic, highly skilled, and forward-thinking team that you will need to complement and challenge. You are the right person for this job if you are a creative problem solver with an intense curiosity and a drive for learning. You bring a passion for environmental design, customer experience, and commitment to balancing the needs of both internal and external business stakeholders. You demonstrate the ability to efficiently drive multiple projects throughout all phases of design, permitting, and construction administration, as well as outstanding communication and partnership skills with multiple stakeholders.

Key Responsibilities:

Oversee the end-to-end design and documentation phases of new-build and renovation projects for our Capital One Café format.
Conduct site analysis, feasibility studies, and develop conceptual layouts to assess program fit.
Design the project test fit to incorporate site conditions and ensure code compliance before finalizing layouts.
Guide external architects through due diligence investigations, site visits and code reviews to identify potential concerns before design checkpoints.
Adapt Capital One design standards to a variety of site conditions and base building typologies.
Develop site-specific design solutions as required, including unique site specific solutions.
Oversee schematic design by using sketches, drafting, 3D visualization and presentations skills to align with leadership and provide guidance to supporting architects.
Manage architects of record to ensure high quality construction documents and consistent implementation of design standards, while maintaining key milestones throughout the course of the design, bid, and permitting project phases.
Supervise design execution during Construction Administration, ensuring alignment with the design intent through oversight and reviewing key submittals.
Apply creative problem-solving and critical thinking to create functional and aesthetically pleasing design solutions within budget constraints.
Foster strong communication and partnership with cross-functional teams and senior leadership to effectively manage, and influence outcomes.
Leverage your resourcefulness, creativity, flexibility, and resilience to support the development and delivery of Capital One cafes.
Demonstrate organizational agility to adapt to changing demands.
Display strong consulting and collaboration skills.
5-10% travel depending on project needs.

Ideally, you have:

Proficiency in design development, construction documentation and oversight, with the ability to translate design concepts into constructible solutions through fabrication and construction methods.
Excellent prioritization skills for managing multiple projects with competing priorities.
Solid experience selecting and coordinating finishes, furniture, millwork, fabrics, signage, and lighting, working with product representatives and dealers.
Strong understanding of applicable laws and regulations, including building and accessibility codes.
Experience managing the design process end to end and evaluating deliverables for Quality Assurance based on Capital One design standards.
Strong skills in conceptual and space planning design, demonstrating excellence implementing the principles of spatial design, aesthetic and function of environments.
Experience solving problems with analytical thinking and accustomed to thinking independently and bringing forward solutions to problems.
Value engineering experience to deliver cost effective solutions while maintaining design integrity.
Fundamental Knowledge of mechanical, electrical, and plumbing systems, and experience integrating them within a coordinated design.
Excellent communication skills with ability to confidently and clearly communicate design ideas to the leadership team and cross-functional stakeholders.
“Test and Learn” mindset with full understanding of defining metrics of success.
Keen understanding of retail customer journey and brand integration.
Passion for retail design trends and best practices.

Basic Qualifications:

Bachelor's degree or Military experience.
At least 5 years of commercial retail design or architectural experience.
At least 3 years of architectural project management experience supporting concept through construction administration.
At least 3 years of experience selecting and sourcing architectural materials, furniture, fixtures, and equipment.

Preferred Qualifications:

Bachelor's degree in Architecture or Interior Design.
6+ years experience working in retail design or architectural experience for a multi-unit retail, restaurant or hospitality company.
NCIDQ or NCARB certification, or on the Internship Development Program Path.
Ability to critically assess complex situations, identify root causes and develop strategic solutions.
Proficiency in construction documentation and quality assurance review.
Experience in environmental branding.
Experience in brand building initiatives.
Experience working with AutoCAD, Photoshop, Bluebeam Revu, SketchUp 3D.

Additional Information:

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $106,700 - $121,700 for Principal Project Manager

McLean, VA: $117,300 - $133,900 for Principal Project Manager

New York, NY: $128,000 - $146,100 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.

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Capital One National Association

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Principal Project Manager: Design Manager (Retail Design - Cafes)